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Pro Contact Center Solution

Harnessing AI and Omnichannel Capabilities for Next-Generation Customer Support and Interaction

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Our Advanced Contact Center

Our Contact Center solution offers a modern, digital approach to customer service. AI features ensure an effective customer experience.

Omnichannel Customer Experience (CX)

Inbound and Outbound Management:

Call Center Solutions

The solution is equipped with comprehensive features for managing both inbound and outbound communications, striking a balance between responding to customer inquiries and conducting outreach campaigns.

Integrations

Boasting over 300 Software as a service (SaaS) integrations, this platform can seamlessly connect with a multitude of SaaS applications, enhancing its functionality and offering a more unified user experience

Digital Engagement & Support:

This platform excels in delivering a seamless customer experience across various digital channels. It integrates AI technology to augment customer interactions, thereby boosting support efficiency and effectiveness.

Inbound Contact Center Features

Contact Center Features

Explore the key functionalities that empower efficient call management.


Modern IVR

Features an advanced multi-level Interactive Voice Response (IVR) system, enabling customers to self-serve.

Smart Routing & ACD

Employs sophisticated routing and Automatic Call Distribution (ACD) to ensure incoming calls are directed to the best-suited agent.

Automated Recordings

Calls are automatically recorded and linked to customer tickets, providing an essential tool for quality assurance.

Outbound Contact Center Features


Multiple Auto Dialers

Incorporates both predictive and progressive dialers, optimizing the efficiency of outbound campaigns and minimizing agent downtime.


CRM Integrations

Smooth integration with CRM systems enhances conversion rates by equipping agents with pertinent customer data.


Real-Time Reports

Facilitates performance monitoring across campaigns, offering insights into agent productivity and campaign success.


Data Security

Emphasizes customer privacy with measures like phone number masking, ensuring compliance with data protection laws.

Omnichannel Contact Center Capabilities

Social Media & Messaging

Enables prompt responses to customer inquiries on platforms like Twitter, Facebook, WhatsApp, and SMS, meeting customers on their preferred channels.

Conversational AI

Utilizes intelligent bots for fast, automated responses 24/7, handling routine inquiries and allowing human agents to focus on complex issues.

ACD for Omnichannel

Advanced call distribution techniques intelligently route and distribute not just calls but also chats among agents, optimizing workload distribution and response times.

Webchat and Email

Supports inbound queries and proactive outbound communication through webchat and email, catering to various customer communication preferences.

Pro Contact Center: Modern Business Communication

Solution suited to meet evolving needs of businesses.

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Explore the World of VoIP International Insights

Our Products & Services

At VoIP International, we're committed to providing powerful, user-friendly communication solutions that empower businesses to thrive in an increasingly connected world. 

Get in touch with us today to explore how our products and services can elevate your company's communication experience.

Upgrade Your Communications 

Connect with VoIP International Today! Our presence in Orlando, Florida, enables us to offer services to customers at local, national, and international levels.

Join us for a boundless communication experience where every conversation, no matter the distance, feels as personal as a local chat. Welcome to a world where the entire globe is just a call away with VoIP International.

VoIP International - About us

Experience Next-Level Business Phone Systems: Transform your unified communications with our VoIP solutions.

 Learn how our telephone systems can significantly reduce your monthly service fees while elevating your company's communication capabilities. 

VoIP International provides tailored, user-friendly solutions designed to address your specific telecommunication requirements. Reach out to us today via phone or email for a quick, customized quote and begin your journey to seamless connectivity.