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Pro Call Center PBX Extension

Empowering Your Business Communication

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Pro Call Center PBX Extension Features

VoIP International offers advanced call center management features designed to optimize customer service, improve agent performance, and enhance overall call center efficiency. Here's how VoIP International can help their customers with the following features:

Detailed Reports of Longest Wait Time and Abandoned Calls

Provides crucial metrics on the longest wait times and abandoned call rates. Helps identify bottlenecks and evaluate agent performance. Facilitates implementation of strategies for improved customer satisfaction.
Integrated Wallboard for Real-time Monitoring

Enables call center managers to monitor call queues in real-time. Offers insights into agent performance, call volume, and wait times. Assists in efficient call handling and resource optimization.
SLA and Callback Statistics

Tracks and analyzes key performance indicators. Ensures compliance with service level targets.

Call Back Option for Customers

Offers a call-back feature for customers in the queue. Ensures no calls are lost and enhances customer satisfaction.

Call Distribution Strategies

Efficiently routes incoming calls among available agents.

Log Agents In and Out

Allows for effective agent allocation and queue management.

Call Back Feature

Enables clients to hang up and keep their place in line. Clients are called back when an agent is free.

Listen In Feature

Lets managers watch live interactions. Offers insights into agent performance and quality assurance.

Whisper Coaching

Enables managers to guide and coach agents during live calls. The caller is unaware of the coaching, enhancing agent training.

Barge In for Call Management

Allows managers to intervene and take over a call if necessary.

VoIP International Call Center

By implementing these advanced call center management features, VoIP International helps businesses optimize their call center operations, improve agent performance, and deliver exceptional customer service.

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Our Products & Services

At VoIP International, we're committed to providing powerful, user-friendly communication solutions that empower businesses to thrive in an increasingly connected world. 

Get in touch with us today to explore how our products and services can elevate your company's communication experience.

Upgrade Your Communications 

Connect with VoIP International Today! Our presence in Orlando, Florida, enables us to offer services to customers at local, national, and international levels.

Join us for a boundless communication experience where every conversation, no matter the distance, feels as personal as a local chat. Welcome to a world where the entire globe is just a call away with VoIP International.

VoIP International - About us

Experience Next-Level Business Phone Systems: Transform your unified communications with our VoIP solutions.

 Learn how our telephone systems can significantly reduce your monthly service fees while elevating your company's communication capabilities. 

VoIP International provides tailored, user-friendly solutions designed to address your specific telecommunication requirements. Reach out to us today via phone or email for a quick, customized quote and begin your journey to seamless connectivity.