Call Transfer

Moves calls between extensions or voicemail, including blind (unannounced) and attended (announced) transfers.

Voicemail

Stores voice messages with options to retrieve via email or distribution lists.

Call Waiting

Allows handling multiple calls simultaneously by putting a call on hold to attend another.

Call Forwarding

Redirects incoming calls to another number or extension.

Call History

Records details of incoming and outgoing calls for review and analysis.

DND (Do Not Disturb)

Temporarily stops incoming calls to an extension, sending them directly to voicemail or another destination.

CRM Integration

Integrates phone system with customer relationship management software for enhanced customer interactions.

Music on Hold

Plays music or recorded messages for callers on hold, useful for marketing messages or general information.

Call Screen Pops

Displays caller information on the screen during an incoming call, useful for personalized customer service.

Call Park

Places a call on hold at one extension and allows it to be picked up from another extension.

Call Retrieve

Allows a parked call to be retrieved from another extension.

Intercom

Enables direct voice communication between two extensions without establishing a regular call.

Delayed Simultaneous Ring

Calls ring on the primary extension first and then on additional numbers after a set delay.

Call Time Frames

Sets specific time periods for call routing and handling, useful for after-hours or holiday settings

Multi-Language IVR

Interactive Voice Response in multiple languages for directing callers through menu options.

Call Presence

Indicates the current status of other users (available, busy, etc.) enhancing collaboration and call routing.

Call Recording

Captures audio of calls for quality assurance, training, or legal compliance, with email notifications.

Simultaneous Ring (Ring All)

Incoming calls ring on multiple extensions or numbers at the same time.

Message Waiting Indicator (MWI)

Visual or audible notification indicating new voicemail messages.

Operator Forward

Forwards calls to an operator or designated extension when certain conditions are met.

Paging

Sends voice messages to multiple extensions simultaneously, useful for announcements.

Answering Rules

Customizable rules for how incoming calls are handled, based on time, availability, and other conditions.

Auto-Attendant

Automated system for greeting and routing incoming calls based on caller input.

Call Queue Routing

Manages incoming call traffic efficiently using various strategies like Round Robin, Ring All, etc.

Web Phone

Enables communication like chat and calls through a web browser without needing traditional phone hardware.

Call Pickup

Allows answering a call ringing on a different extension from your own phone.

Conferencing

Hosts multi-participant calls with control features for the leader and PIN access for security.

Mobile App

Extends PBX features to smartphones, turning them into system extensions.

Text to Speech

Text to Speech technology converts written text into spoken words, allowing devices or software to audibly communicate information.

Auto Attendant Speech Recognition

Auto Attendant Speech Recognition enables automated phone systems to recognize and respond to spoken commands or prompts from callers without human intervention.

Recorded Call Transcription

Recorded Call Transcription automatically converts recorded phone conversations into written transcripts, aiding in documentation, analysis, and retrieval of information discussed during the call.

Voicemail Transcription

Voicemail Transcription converts voicemail audio messages into text format, facilitating easy reading and management of voicemail communications.